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Return Policies & Procedures
All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by submit a Return Request online.
Standard Return Policy
Return for refund within: 30 days (Unless another return policy is indicated)
Return for warranty service: 1 year (Many manufacturers offer additional factory coverage)
This is our Standard Return Policy. Unless another return policy is indicated , products sold by BiXPower.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for warranty service. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
All refund returns must be within the allowed return period of the product. If the allowed return days are not indicated in the product page, it will be 30 days of the invoice date. Thereafter, all sales are final.
Computer Systems (Desktop PC, Notebook, and Tablet PC) are non-refundable.
All refund returns are subjuect 15% restock fee.
All warranty return products must be still under warranty.
Shipping charges are non-refundable.
All unopened software may be returned for exchange within 30 days of invoice date. All opened software may not be returned for any reason.
All refund returns must be in original factory cartons with all original packing materials.
For refund return, all miscellaneous materials such as manuals, accessories and cables must be included or you will be billed for the missing parts accordingly.
Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
Return authorization must be received within 14 business days from the date of the RMA # issued or the return will be refused.
All products are sold with their respective manufacturer's warranty.
Special order items are not returnable.
All clearly marked discontinued items will not be accepted for return.
All replacement items will be shipped after we have received and processed your defective return. A new tracking number will be sent to you on the replacement item when it ships.
All credits will be made back to the original payment method.
We will not be held responsible for you ordering the wrong product(s) all refusals will be credited minus the freight charges.
If a package arrives damaged, it is best if you refuse the package. If you sign for and keep the package, please make sure you notate the damage when you sign for it so that we may file a claim with the carrier in the event that the actual product you ordered was also damaged. Please note that not all items are covered by this return policy. Some manufacturers require that their items be handled directly by them. We suggest that you check the complete returns policy before making your purchase.
Returns procedures:
You need get a RMA number first before shipping back products to BiX Computers. No return will be accepted without a return merchandise authorization (RMA) number. To request a RMA number, please click on Return Request , fill the form, and we issue the RMA number to you.
RMA numbers are valid for ten business days after issue. Your RMA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY.
In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.
BiXPower.com does not guarantee that products sold are defect free or 100%
compatible to each other or with existing parts. Please note that shipping
charges are not refundable and customers are responsible for the cost of
shipping returned merchandise to BiXPower.com.
To request a RMA number now, please click on Return Request
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