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Shipping Information

How Much is Shipping?

Shipping is automatically calculated before you submit payment.

  • Simply add items to your cart and proceed to Checkout.

  • Available Shipping Methods and their costs will be displayed.

  • Exact charges depend on the weight and size of your order, the shipping method, and the destination (from Irvine, California).

  • You may compare costs by selecting different shipping methods before finalizing your order.

Please note: Shipping charges are not refundable, and customers are responsible for return shipping costs (except in cases where BiXPower shipped the wrong item).

Lithium-ion Battery Air Shipping

  • Air shipments of lithium-ion batteries require special inspection and handling, which adds extra carrier fees to your shipping cost.

  • FedEx and UPS may require additional handling time, which can cause delays.

  • FedEx and UPS “Money Back Guarantee” policies do not apply to shipments containing lithium-ion batteries. Delays are not eligible for shipping charge refunds.

  • Some countries do not accept dangerous goods shipments, including lithium-ion batteries. To check availability, see FedEx’s [Dangerous Goods Acceptance List].

    • If it says “Dangerous Goods Delivery: Yes” under your country, we can ship.

    • If it says “No,” we cannot ship batteries to your country.

Do You Ship to My Country?

  • Add items to your cart → View Cart → Calculate Shipping Rates → choose from the Country dropdown.

  • If your country appears, we ship there. If not, we cannot currently ship to your location.

  • For orders shipped outside the USA:

    • Customers are responsible for customs duties, tariffs, and brokerage fees.

    • These charges are not included in your BiXPower invoice and may be collected by the carrier before delivery.

Shipping Methods – Domestic (USA)

  • Ground Service (UPS/FedEx):

    • Available to the 48 contiguous states.

    • Delivery: 1–6 business days, depending on distance from Irvine, CA.

    • UPS does not deliver on weekends or holidays.

  • Priority Mail (USPS):

    • Recommended for Alaska, Hawaii, Puerto Rico, Virgin Islands, and APO/FPO addresses.

  • 2-Day Air Service:

    • Available nationwide (except APO/FPO).

    • Delivery within 2 business days after shipment.

    • Dangerous goods (batteries) are excluded from FedEx “Money Back Guarantee.”

  • Overnight Air Service:

    • Available nationwide (except APO/FPO).

    • Delivery within 1 business day after shipment.

    • No delivery on weekends unless Saturday Delivery is specifically requested (extra fee applies).

    • Dangerous goods (batteries) are excluded from FedEx “Money Back Guarantee.”

Processing Times:

  • Most orders placed before 12:00 p.m. Pacific Time ship the same business day via FedEx or UPS.

  • USPS (Priority or Express Mail) orders typically ship the next business day.

  • Orders placed on weekends are processed on Monday.

Shipping Methods – International

We ship international orders through USPS, UPS, or FedEx.

Estimated delivery times (excluding customs delays):

  • First Class Mail: 10–20 business days (no tracking).

  • Priority Mail: 7–15 business days (no tracking).

  • Express Mail: 5–10 business days (tracking available).

  • UPS / FedEx Air: 3–7 business days (tracking available).

⚠️ Tracking is not available for USPS First Class or Priority International Mail.

  • If you do not receive your package within 30 days, please notify us.

  • We cannot accept lost package claims after 60 days from the shipping date.

Returns & Warranty Shipping

  • Refunds: Shipping charges are non-refundable. Customers pay return shipping costs.

  • Warranty Repairs (USA customers): We pay for return shipping to the customer (ground service only).

  • Warranty Repairs (International customers): Customers are responsible for shipping both ways.

Tracking

  • After shipment, you will receive an email with a FedEx or UPS tracking number.

  • Packages shipped by USPS First Class International or Priority International do not include tracking.